Shipping and Delivery Policy

Overview

KT COURIERS SHIPPING & DELIVERY POLICY

Effective Date: 9 August 2026

Last Updated: 9 August 2026

At KT COURIERS, we are committed to providing convenient, reliable and transparent delivery solutions for customers, businesses and marketplace vendors.

KT Couriers operates as a marketplace and logistics platform connecting customers, vendors and delivery partners. Delivery times, fees and available services may vary depending on the type of order, collection location, destination, vendor preparation time, package size and selected delivery service.

This Shipping & Delivery Policy explains how deliveries are processed through the KT Couriers platform.

OUR DELIVERY SERVICES

KT Couriers provides a range of delivery and logistics solutions, which may include:

Marketplace deliveries;

Food deliveries;

Grocery deliveries;

Pharmacy and health-product deliveries;

E-commerce deliveries;

Parcel deliveries;

Business-to-business deliveries;

Corporate deliveries;

Scheduled deliveries;

Same-day deliveries;

Express deliveries;

Relocation and moving services;

Specialised delivery services.

Available services may vary according to location, operational capacity and the requirements of a particular order.

MARKETPLACE DELIVERIES

When a customer places an order through the KT Couriers marketplace, the order may involve:

Customer → Vendor → KT Couriers → Delivery Partner → Customer

The vendor is responsible for preparing and making the order available for collection.

KT Couriers or an appointed delivery partner is responsible for transporting the order from the collection point to the customer's designated delivery location.

The estimated delivery time displayed to the customer may include:

Vendor preparation time;

Collection time;

Dispatch time;

Travel time;

Delivery handover time.

The actual delivery time may vary depending on circumstances outside KT Couriers' reasonable control.

CURRENT SERVICE AREA

KT Couriers is currently focused on serving Johannesburg, Gauteng, Pretoria and surrounding areas, with service availability depending on the specific delivery location and operational coverage.

Our service area may expand as our delivery network grows.

Customers will only be able to place deliveries to locations currently supported by the KT Couriers platform.

Availability of a particular service does not mean that every service is available in every location.

DELIVERY TYPES

4.1 Economy Parcel Delivery

Economy delivery is intended for customers who require a cost-effective parcel delivery option.

Typical target turnaround: 3–4 business days.

Actual delivery time may vary depending on collection and destination locations, operational capacity and other circumstances.

4.2 Standard Parcel Delivery

Standard delivery provides a faster parcel delivery option.

Typical target turnaround: 1–2 business days.

The estimated delivery time provided at checkout or booking will take precedence for the specific order.

4.3 Express / Same-Day Delivery

Express delivery is intended for customers requiring faster delivery.

Express pricing may be calculated based on distance and other applicable delivery factors.

Where available, same-day delivery will depend on:

Collection time;

Delivery distance;

Driver availability;

Vendor preparation time;

Package requirements;

Traffic and road conditions;

Service-area availability.

Same-day service is not guaranteed unless the specific booking or order confirms a same-day delivery commitment.

FOOD DELIVERIES

For restaurant and food orders, delivery times are affected by the vendor's preparation time.

KT Couriers may only dispatch a delivery partner once the order is ready or sufficiently prepared for collection.

Estimated delivery times may therefore include:

Order confirmation + preparation time + collection + transportation + delivery.

Food orders may be subject to additional handling requirements due to their perishable nature.

GROCERY DELIVERIES

Grocery delivery times may depend on:

Vendor processing time;

Product availability;

Order size;

Collection location;

Delivery location;

Driver availability.

Fresh and perishable products may require appropriate handling during transportation.

PHARMACY & HEALTH PRODUCT DELIVERIES

Pharmacy and health-product deliveries may be subject to additional requirements.

Where applicable:

The pharmacy or vendor remains responsible for preparing and legally supplying the product;

Prescription requirements must be satisfied by the relevant pharmacy;

Customers may be required to provide identification or other information where legally required;

Certain products may have restrictions on delivery;

Delivery may be refused where legal or safety requirements cannot be satisfied.

KT Couriers does not replace the role of a licensed pharmacy or healthcare professional.

E-COMMERCE DELIVERIES

E-commerce products purchased through the marketplace may be collected from participating vendors and delivered to the customer's selected address.

The delivery time may depend on:

Vendor processing;

Product availability;

Order preparation;

Package size;

Collection location;

Delivery destination;

Selected delivery service.

The vendor remains responsible for ensuring that the product is correctly prepared and packaged for delivery.

PARCEL DELIVERY

KT Couriers provides parcel delivery services for individuals and businesses.

Parcel services may include:

Documents;

Small packages;

Clothing;

Electronics;

Household goods;

Business packages;

General permitted merchandise.

Customers must ensure that parcels are properly packaged and contain only items permitted for transportation.

PACKAGE CATEGORIES

Delivery pricing and service availability may depend on the size and characteristics of the shipment.

Small Packages

Suitable for items such as:

Documents;

Small electronics;

Accessories;

Small personal items;

Small retail products.

Medium Packages

Suitable for:

Clothing;

Packaged goods;

Small appliances;

Multiple smaller products;

Medium-sized parcels.

Large Packages

Suitable for:

Furniture;

Large electronics;

Equipment;

Bulky items;

Larger shipments.

Large or unusually heavy items may require a specialised vehicle or delivery arrangement.

BUSINESS & CORPORATE DELIVERIES

KT Couriers provides delivery solutions for businesses that require:

Regular deliveries;

Multiple daily deliveries;

Bulk deliveries;

Scheduled collections;

Stock transfers;

Document deliveries;

Business-to-business deliveries;

Customer fulfilment.

Businesses requiring ongoing logistics services may be provided with customised pricing and service arrangements.

RELOCATION & MOVING SERVICES

KT Couriers may provide relocation and moving services for homes, offices and businesses.

Depending on the selected service, moving services may include:

Transportation;

Collection;

Delivery;

Loading and unloading;

Packing assistance;

Specialised handling.

Moving services may require a separate quotation based on:

Distance;

Volume;

Number of items;

Weight;

Access conditions;

Floors or stairs;

Vehicle requirements;

Number of personnel required;

Special handling requirements.

A moving quotation may therefore differ from standard parcel delivery pricing.

SPECIALISED DELIVERIES

Some products require additional handling.

Examples may include:

Fragile items;

High-value items;

Large items;

Sensitive equipment;

Business equipment;

Specially packaged goods.

Customers should disclose any special handling requirements before booking.

KT Couriers may decline a delivery where the item cannot safely or legally be transported using the available service.

SHIPPING & DELIVERY FEES

Delivery fees may be calculated using factors including:

Distance;

Package size;

Package category;

Delivery service selected;

Vehicle requirements;

Number of items;

Delivery location;

Collection location;

Service availability;

Additional handling requirements.

For marketplace orders, the applicable delivery fee will generally be displayed before the customer completes the order.

For customised business, moving or specialised deliveries, a quotation may be required.

DELIVERY PROCESS

The typical delivery process is:

Step 1 — Order or Booking

The customer places an order or requests a delivery through the KT Couriers platform.

Step 2 — Confirmation

The order or booking is confirmed, subject to vendor availability, payment confirmation and service availability.

Step 3 — Preparation

Where applicable, the vendor prepares the order for collection.

Step 4 — Dispatch

A delivery partner may be assigned to collect the order or parcel.

Step 5 — Collection

The delivery partner collects the shipment from the designated collection location.

Step 6 — Transportation

The shipment is transported to the customer's specified delivery address.

Step 7 — Delivery

The shipment is handed to the customer or an authorised recipient.

Step 8 — Completion

The delivery may be recorded as completed through the KT Couriers platform.

DELIVERY TRACKING

Where tracking is available, customers may receive delivery updates through the KT Couriers platform.

Tracking information may include:

Order status;

Collection status;

Dispatch status;

Delivery progress;

Estimated arrival;

Completion status.

Real-time tracking may depend on the availability of location services, network connectivity, device functionality and the delivery service selected.

DELIVERY TIME ESTIMATES

Delivery times displayed by KT Couriers are generally estimates unless the service specifically states that a delivery time is guaranteed.

Delivery times may be affected by:

Vendor preparation time;

Traffic;

Weather;

Road conditions;

Vehicle breakdowns;

Driver availability;

High order volumes;

Incorrect addresses;

Customer availability;

Security or access restrictions;

Public events;

Road closures;

Technical problems;

Other circumstances outside our reasonable control.

Customers will be notified where significant delays are identified and where appropriate communication is available.

ADDRESS ACCURACY

Customers are responsible for providing complete and accurate delivery information.

This includes:

Recipient's name;

Mobile number;

Street address;

Building or complex name;

Unit or apartment number;

Suburb;

Postal code;

Delivery instructions;

Access information where necessary.

KT Couriers is not responsible for delays or failed deliveries caused by incorrect, incomplete or misleading information supplied by the customer, subject to applicable law.

CUSTOMER AVAILABILITY

Customers or authorised recipients should be available to receive deliveries during the applicable delivery window.

Where a customer is unavailable, the delivery partner may attempt to contact the customer using the information supplied.

Depending on the circumstances, the delivery may:

Be rescheduled;

Be returned to the vendor;

Be returned to a designated collection point;

Incur an additional delivery charge where applicable.

Perishable products may be subject to additional restrictions.

DELIVERY TO THIRD PARTIES

Customers may provide an authorised recipient where the service permits.

The customer is responsible for ensuring that the recipient is authorised to receive the order.

Once a delivery has been properly handed over to an authorised recipient, the delivery may be recorded as completed.

Certain products may require additional verification before delivery.

FAILED DELIVERIES

A delivery may be considered unsuccessful where:

The customer is unavailable;

The address is incorrect;

The delivery location cannot be accessed;

The recipient refuses the order;

The customer cannot be contacted;

Required identification cannot be provided;

The location is unsafe;

The package cannot legally be delivered;

Other circumstances prevent safe completion.

KT Couriers may attempt to contact the customer and determine the appropriate next step.

Additional delivery or return charges may apply where the failed delivery resulted from circumstances attributable to the customer.

PROHIBITED ITEMS

Customers must not use KT Couriers to transport items that are prohibited by law or by our applicable service terms.

Prohibited or restricted items may include, among other things:

Illegal drugs;

Illegal goods;

Explosives;

Firearms and unlawful weapons;

Hazardous substances;

Dangerous materials;

Counterfeit goods;

Stolen goods;

Live animals unless specifically authorised;

Other goods prohibited by applicable law or KT Couriers' service requirements.

KT Couriers may refuse, cancel or report a shipment where necessary.

A separate Prohibited & Restricted Items Policy may apply.

PACKAGING REQUIREMENTS

Customers and vendors are responsible for ensuring that items are appropriately packaged for transportation.

Packaging should:

Protect the contents;

Prevent leakage;

Prevent damage;

Be securely sealed;

Be suitable for the size and weight of the item.

KT Couriers may refuse a shipment where packaging is inadequate or creates a safety risk.

FRAGILE AND HIGH-VALUE ITEMS

Customers should declare fragile or high-value items before booking.

Additional handling requirements, insurance or declared-value arrangements may apply.

KT Couriers does not automatically accept liability for the full value of every shipment.

Where available, customers may be required to select additional protection or insurance for qualifying shipments.

DELIVERY PROOF

KT Couriers may use delivery confirmation methods including:

Recipient confirmation;

Electronic proof of delivery;

Signature;

One-time PIN or verification code;

Photograph;

GPS/location information;

Digital delivery record.

The method used may vary depending on the type of delivery.

DELIVERY EXCEPTIONS

KT Couriers will make reasonable efforts to complete deliveries according to the selected service.

However, circumstances beyond our reasonable control may affect delivery. These may include:

Severe weather;

Flooding;

Natural disasters;

Strikes;

Civil unrest;

Road closures;

Accidents;

Government restrictions;

Security incidents;

Major infrastructure failures;

Widespread network or technology failures;

Other force majeure events.

Where practical, KT Couriers will communicate significant disruptions to affected customers.

VENDOR RESPONSIBILITIES

Participating vendors are responsible for:

Correctly preparing orders;

Providing accurate product information;

Making orders available for collection;

Using appropriate packaging;

Providing accurate collection information;

Informing customers where preparation times change.

KT Couriers is not responsible for vendor delays that occur before an order is ready for collection, except where otherwise agreed.

DELIVERY PARTNER RESPONSIBILITIES

Delivery partners operating through KT Couriers are expected to:

Collect the correct order;

Handle shipments with reasonable care;

Follow applicable delivery procedures;

Protect customer information;

Follow road and safety requirements;

Deliver to the designated address;

Provide appropriate delivery confirmation.

Delivery partners may be subject to additional KT Couriers operational and service requirements.

LOST, DAMAGED OR MISSING SHIPMENTS

If an item appears to have been lost, damaged or incorrectly delivered, customers should contact KT Couriers as soon as possible.

The matter may be investigated using available information, which may include:

Order records;

Delivery records;

Tracking information;

Proof of delivery;

Photographs;

Driver information;

Vendor records.

Any applicable compensation or refund will be determined in accordance with the relevant service terms, declared value, insurance arrangements, applicable law and the circumstances of the incident.

INTERNATIONAL SHIPPING

Unless expressly stated otherwise for a specific service, KT Couriers currently focuses on domestic delivery services within its supported South African operating areas.

International shipping is not automatically available.

Where international services are introduced, separate terms relating to customs, duties, taxes, prohibited goods, delivery times and international transportation may apply.

CHANGES TO SHIPPING SERVICES

KT Couriers may modify:

Service areas;

Delivery categories;

Delivery prices;

Delivery times;

Vehicle options;

Operating hours;

Available delivery services;

Delivery procedures.

Any material changes will be reflected on the KT Couriers platform or applicable service information.

CONTACT US

For questions regarding deliveries, tracking, shipping or delivery problems, contact:

KT COURIERS

Email: support@ktcouriers.com

Website: ktcouriers.com

When contacting us, please provide your order or delivery reference number where available.

ACKNOWLEDGEMENT

By placing an order, booking a delivery or using KT Couriers delivery services, you acknowledge that you have read and understood this Shipping & Delivery Policy.

This policy should be read together with the applicable KT Couriers Terms & Conditions, Refund &

Cancellation Policy, Privacy Policy, Vendor Terms and Prohibited & Restricted Items Policy.

Nothing in this policy limits any rights that a customer may have under applicable South African law.

Effective Date: 9 August 2026

Last Updated: 9 August 2026

© KT COURIERS. All rights reserved.