KT courier carrying package walking right

Small parcels. Clear progress.

A direct route into the authenticated delivery-request flow for documents, parcels, and practical local handoffs.

Courier carrying parcel to residential entrance
Custody Protocol

How custody is maintained

01INTAKE

Describe the request

Choose a delivery type and add the parcel count and description.

02TRANSIT

Add both addresses

Enter pickup, recipient, and practical access information.

03HANDOFF

Review and submit

The team reviews the request and confirms the next step.

Suitable Items

  • •Documents and envelopes that need a clear pickup and dropoff.
  • •Small parcel requests with recipient details ready.
  • •Planned or local delivery requests handled through one account.

Packaging & Handoff Guide

  • •Pickup address and contact details.
  • •Dropoff address and recipient contact details.
  • •Delivery type, parcel count, and a clear description.
  • •A scheduled date and practical notes when they are relevant.
Courier verifying barcode manifest during merchant collection
Close up physical parcel exchange between courier and customer

Service questions & answers

How do I request a delivery?

Create a customer account, then enter pickup and dropoff details, a delivery type, parcel information, and any notes in the Request a Delivery form.

Can I plan a delivery for later?

The delivery request form includes a Scheduled delivery type and a preferred date field for planned requests.

How is coverage confirmed?

KT Couriers operates in local service areas. Pickup and dropoff suitability is confirmed when the request is reviewed and can vary by delivery type.

Where do I view delivery updates?

Customers and stores can view order-status updates in their account dashboard. This is not anonymous live-driver tracking.